November 10, 2024
GRANT SOLUTIONS ("GRANT") is a simplified joint stock company with a capital of €49,600 registered in the Nanterre trade and companies register under number 888 360 757, whose registered office is located at 8 rue de l'Est, 92100 Boulogne-Billancourt (community VAT no. VAT FR08888360757 ) and which publishes the website www.grantsolutions.fr (hereinafter the " Site ") and the mobile phone application "grant" (hereinafter the " Application "). For any questions, you can contact us via contact@grantsolutions.fr or via WhatsApp at +41787400957 (free or depending on the country, price of a call according to the rates of your telephone operator).
Publication director: Kersat Sarl, president of GRANT SOLUTIONS.
Host: Google Cloud France, 8 rue de Londres, 75009 Paris, tel. 0805 540 801 Hosting in the data center "europe-west3" in Frankfurt, Germany
The Application may be used by any individual who has registered as a " User " and opened a " User Account "; it provides access to the functionalities of a program belonging to GRANT SOLUTIONS and provided in software-as-a-service (SaaS) mode via the Internet (the " Solution "). Users and GRANT SOLUTIONS are hereinafter collectively referred to as the " Parties " and individually each as a " Party ".
Users use the Solution to (i) receive “ Grants ” of an amount less than or equal to two hundred and fifty euros (€250) awarded by Issuers (hereinafter the “ Services ”).
In order to provide these Services on the Solution, Grant Solutions relies on the solutions and services of the PSP STRIPE , a limited liability company whose registered office is located at 10 boulevard Haussmann, 75009 Paris, France, registered in the Paris trade and companies register under number 807 572 011 and approved by the Prudential Control and Resolution Authority "ACPR", France, website https://acpr.banque-france.fr/sites/default/files/passeports_ep-eme-psic.xlsx , 4 place de Budapest CS 92459, 75436 Paris, as a payment institution and whose conditions of use of the services are available here
To act as STRIPE’s agent, GRANT is accepted by STRIPE as a Payment Service Provider Agent (“ APSP ”) under the PSP license of Stripe Technology Europe, Limited (“ Stripe ”) and is regulated by the Central Bank of Ireland. Stripe PSP has been licensed by the Central Bank of Ireland as an Electronic Money Institution under reference number C187865. Services Agreement available here .
These General Terms of Use of the Applications (" GTUA ") determine the conditions of registration and use of the Solution. Your use of the Solution is subject to acceptance of these GTUA. You may keep a copy of the GTUA on your computer or on any other medium, in particular by printing it in order to keep a paper copy.
Capitalized terms, whether used in the singular or plural, have the meaning given to them below.
The User declares to have read and acknowledges:
Use of the Application (and therefore the Solution and the Services) is conditional on downloading the Applications and creating a User Account. When creating the User Account, you will be expressly asked to formally accept these GTUA via a superimposed page containing the entire GTUA, by clicking on the “Accept” button. If you access the Solution via a landing page, you must formally accept these GTUA by checking the box to this effect on the form.
It is expressly specified that acceptance of the GTUA implies acceptance of the STRIPE conditions of use which ensure the proper functioning of the payment system offered by the Solution and available at https://stripe.com/fr/legal/consumer .
Acceptance of the GTUA is complete and forms an indivisible whole. The Parties may not deviate from them or make reservations and may not decide on partial application. The GTUA concluded remain available at any time on the User's User Account.
GRANT may modify the GTUA at any time, including its annexes, in order to update them and in particular to take into account any legal, jurisprudential, editorial or technical developments. The previous GTUA will then be terminated automatically and replaced by the new version of the GTUA, mentioning the date of the last update at the top of the GTUA.
The version of the GTUA applicable to Users is the latest version formally accepted by the User when accessing the Solution. The User may at any time refuse the new version of the GTUA by terminating their User Account and uninstalling the Application or by leaving the landing page.
The GTUA consist, indivisible and in descending order of contractual priority, of (i) these GTUA and (ii) its annexes, in particular the confidentiality policy, the cookies policy of GRANT as well as the GTUA and (iii) the conditions of use of STRIPE available at this address . In the event of a contradiction, ambiguity or divergence of interpretation between two contractual documents, the higher-ranking document prevails over the lower-ranking document. If it occurs between two contractual documents of the same rank, the most recent prevails over the least recent.
These contractual documents form a whole and constitute the entire relationship between Users and GRANT, to the exclusion of any other document; they cancel and replace all previous documents relating to the same subject.
Refusal of the new GTUA shall constitute termination of the GTUA, which shall remain in force in their latest accepted version for the duration of the User Account closure operations.
The GTUA are concluded between GRANT and the User from the date of registration for the duration of use of the User Account, which ends in the event of (i) termination of the GTUA by GRANT due to the User's fault, (ii) unsubscription of the User at any time or (iii) by default, at the end of a period of three years from the last active contact between the User and GRANT.
The User may terminate the T&Cs at any time from his/her User Account. In the event of termination for any reason whatsoever, the Parties shall apply the “Termination” article below.
Users may access and use the Solution provided that they (i) have the legal capacity to enter into a commitment under these GTUA and use the Services and (ii) have suitable computer equipment to download and use the Application, in accordance with the technical and network connection prerequisites listed by GRANT in the Solution Documentation attached as Appendix 3 to these GTUA. The Parties are solely responsible for the hardware, software and Internet connection required to access and use the Applications and the Solution. Each Party shall bear the associated costs, including any communication costs, which it thereby incurs.
Any natural person may register and become a User via the User Account opening procedure, subject to providing a valid email address, a mobile phone number, providing their bank details (RIB) and their Identity as well as any other useful information to meet the legal needs requested by banking and tax organizations.
The creation of a User Account is free and open to all, subject to formal acceptance of the GTUA when installing the Application or via a checkbox on the landing pages.
Any User must comply with these prerequisites under their sole responsibility in order to access and use the Solution. In particular, your access to the Internet, the compatibility and proper functioning of your information system (hardware, software, firewalls, technical protections and network connections) with the Solution remain at all times under your sole responsibility. GRANT declines all responsibility or guarantee in this regard, in particular in the event of incompatibility or malfunction of your information system with the Solution.
In the event of incompatibility of the User's information system, the Solution cannot be provided and GRANT will have no obligation of any kind whatsoever. Similarly, if the User uploads the RIB/IBAN in a format not recognized by the Solution, GRANT will not be able to provide the Services in relation to the Grants and cannot be held responsible for any obligation in this regard. If the User modifies any part of their initial installation, user configuration and/or information system during the term of the GTUA, GRANT declines all responsibility or guarantee concerning any problem of access and use of the Solution arising from this modification.
To access and use the Solution, you must first register and create a User Account with GRANT. As an APSP, GRANT is subject to due diligence obligations before being able to create a User Account, in particular for Recipients: therefore, the creation of the User Account is subject to several conditions, and in particular the provision of 1 valid proof of identity document (national identity card or passport or residence permit);
To use the Solution Services, the User must also complete the bank identity statement (RIB). Only one bank account can be associated with a User Account, whatever it may be. If the associated bank account is in currencies other than the euro, the User's credit institution may charge exchange fees when the User receives Grants on his User Account. The validity of this bank account will be verified by STRIPE before generating a CQRL; the CQRL will be renewed each time the bank account changes.
Once the registration form is completed and validated, you will receive an SMS code to verify the validity of the telephone number provided. By copying this SMS code, you will be able to finalize the creation of your User Account and choose its Identifiers.
Providing this information may give rise to a KYC Procedure. On the other hand, the optional Data (username, profile picture, etc.) of the User Account are not subject to KYC procedures.
At the end of the Recipient registration procedure, Recipients will have access to their CQRL, which they can show to Issuers from any terminal, but which they can also print on any tangible medium (business card, sticker, T-shirt, menu, etc.).
As part of the fight against terrorism, corruption and money laundering, GRANT must verify the identity of Users and the nature of transactions carried out via User Accounts. Consequently, the KYC Procedure carried out at the time of opening the User Account in order to verify the sincerity of the supporting documents and Data provided by the User on his User Account must be periodically renewed. The User therefore undertakes to promptly provide the up-to-date documents requested by GRANT. Where applicable, GRANT may suspend the execution of the Services as a result of these KYC Procedures, which the User acknowledges and accepts.
In particular, the User's identity on the IBAN, the RIB must be the same as that provided when creating the User Account.
GRANT may notably trigger a KYC Procedure when creating any User Account, when an Issuer first issues a Grant and/or when a Recipient first transfers the amount corresponding to the Grants credited to their User Account. Any change to the Data in your User Account, and in particular any change to the bank account associated with the User Account, may trigger the implementation of the KYC Procedures.
GRANT may ask you to update the supporting documents provided at any time and restrict or suspend access to and use of your User Account pending this. In this respect, GRANT informs you that the production of false documents or supporting documents by the User when creating the User Account constitutes documentary fraud which may result in the sending of a suspicious transaction report to the competent administrative authorities.
Identifiers are strictly personal and confidential for each User; they cannot be shared between Users and/or transmitted to a third party. Any loss or theft of Identifiers must be communicated to GRANT as soon as possible and the User must immediately modify the Identifiers concerned.
The User understands and acknowledges that the integrity, availability and confidentiality of the Data loaded into the Solution depend on the confidentiality of its Identifiers. If a third party accesses your User Account and/or its parameters, this person may do anything that you can do and in particular transmit any Grant, make any declaration or give any guarantee, and these actions will be deemed to have been made in your name and on your behalf.
Therefore, we strongly recommend that you keep your User Account Identifiers confidential and not allow other people to access them, as you will be fully responsible for all actions performed through your User Account, whether or not you have expressly authorized it, as well as for all damages, costs or losses that may result from these actions. Any access, action and/or use of the Solution by a User through a User Account is made under the sole responsibility of the User, including in the event of accidental disclosure of the Identifiers and/or any subsequent use of these Identifiers by an unauthorized third party.
GRANT excludes any liability or guarantee in the event of the User's failure to comply with the conditions relating to its Identifiers and the User will be liable in particular for any loss or deterioration of the Data, any infringement of intellectual property rights or know-how and, in general, for any damage suffered by the Parties. Where applicable, GRANT may invoice the User for any repair or check carried out in the event of fraudulent introduction or use of the Solution by an unauthorized third party.
A User may only have one User Account, which is strictly personal, individual, non-assignable and non-transferable. The User accesses the Solution via the internet connection of the User's terminals and no Data or functionality of the Solution will be hosted or directly accessible on the User's terminals.
You agree (i) not to have another User Account and not to create another User Account in the future, (ii) to check the automatically filled in fields of the User Account and to complete the other fields in good faith, by providing accurate information and filling in all fields marked as mandatory, (iii) not to provide a false identity or the identity of a third party or to usurp the latter and (iv) not to mislead GRANT or any third party about your identity. GRANT cannot be held responsible for outdated, false, invalid or erroneous information, including in the event of a change in the User's situation that the User does not reflect in his Customer Account. Any change in situation may give rise to a KYC procedure.
GRANT may refuse the registration of Users located outside the European Union, in particular with regard to the European Commission's blacklist, the list of non-cooperative countries in tax matters and the lists of countries under international sanctions (restrictive measures, economic sanctions, embargoes, etc.) (the " Excluded Territories "), and/or refuse that the User links to his User Account a bank account located in these Excluded Territories or opened with financial institutions belonging in whole or in part to citizens or entities of these Excluded Territories. The restrictions relating to the Excluded Territories are necessary to satisfy a legal obligation by exception to Article L. 121-23 of the Consumer Code.
The User Account is an automated data processing system. Any fraudulent access to it is prohibited and punishable by law. GRANT and/or STRIPE may take any emergency measures necessary for the security of a User Account and/or the Solution. GRANT and/or STRIPE may suspend, freeze or close access to all or part of your User Account (and therefore to all or part of the Solution) at any time, in particular in the event of suspected fraud, identity theft or security breach.
The User Account is deemed to be created by the User via any person having apparent authority to engage and represent the User. You may at any time notify GRANT and/or STRIPE if you believe that your User Account is likely to be subject to fraudulent use by a third party by contacting GRANT at dpo@grantsolutions.fr .
In the event of a dispute concerning the ownership of a User Account, we reserve the right to determine the holder of a User Account according to our assessment of the situation and to suspend a User Account until the parties in dispute have reached a resolution of the dispute in question, without GRANT and/or STRIPE incurring any liability as a result towards you or any other party. We may ask you for any documents that may allow us to determine the ownership of the User Account; failing this, GRANT and/or STRIPE is entitled to suspend all or part of the disputed User Account.
You agree not to collect and/or use third-party login data and/or passwords on the Applications, the Solution as well as for other websites, software or services.
The User is informed that his User Account may be suspended in the event that STRIPE blocks or freezes the bank account used for payments, in accordance with its general conditions available here . If applicable, GRANT will inform the User.
GRANT never directly collects money in the name and on behalf of Users, but is mandated as APSP by STRIPE, which carries out these operations as PSP. GRANT credits the operations carried out by STRIPE directly to the User Accounts of the Applications.
In the event that STRIPE makes major changes that significantly affect or modify the operation of its payment service and consequently the Services, GRANT will inform the User within a reasonable period of time following the notification given to it by STRIPE. If it does not accept these changes, the User may exercise its right of termination.
Each User must use the Solution responsibly and respectfully of the rights of GRANT and third parties. By accessing the Solution via their User Account, the User undertakes and guarantees in particular (i) to comply with the provisions of the GTUA and applicable law, (ii) to communicate accurate, exhaustive and up-to-date Data, (iii) to respect the rights of GRANT and third parties and (iv) to use the Solution for the sole purposes provided for in the Documentation, on a user configuration that meets GRANT's recommendations, and that accepts the cookies used by the Solution.
Use of the Solution and the Services is subject to the prior and free creation of a User Account in accordance with the “User Account” article of the GTUA above.
Once the User Account has been created, the User may receive Grants, products and services from other Users with whom he/she has interacted in accordance with these GTUA. In order to ensure the security of online payments, the User must be permanently connected to his/her User Account via his/her Identifiers (except in the case of occasional use of the Solution by an Issuer via a landing page) and generate a QR Code in order to receive a Grant.
GRANT provides each User with access, on their User Account, to a history of Grants received and including details of the corresponding transactions and payments, without any right to modify them, as well as any acknowledgements. Users have the option to download these histories and reports and keep them on a separate durable medium. If a User first went through a landing page without creating a User Account, the Grants created or credited before the creation of the User Account via these landing pages do not appear in the history of their User Account.
Grants credited to the User Account are transferred to the Recipient's bank account according to the conditions specified in the article "Collection of Grants" below.
While the User may update his User Account at any time, a User's first Grant must be collected into a bank account opened in the User's name within a Member State of the European Union.
Users may not receive Grants for any fraudulent or illegal activity as well as for the following activities unless otherwise authorized by Stripe. The list of authorized activities under conditions is below and here
Stripe may support businesses on its Conditionally Permitted Activities List, with prior approval, as long as they do not sell illegal products or services. Ultimately, Stripe reviews each account at the time of signup to confirm whether a business is eligible. If you are unsure whether your business falls into a Conditionally Permitted Activities category or would like more information about how these rules apply to you, please contact us . Our Conditionally Permitted Activities List is intended to be representative, but not exhaustive.
This FAQ should help you determine if Stripe can support your business. However, please note that we review each account and all information provided during sign-up on a case-by-case basis, and only through this review will we be able to confirm whether your business is eligible.
Why is my business not supported on Stripe?
While we don’t question the legality of your activities, there are reasons, including regulatory requirements that apply to Stripe as a financial infrastructure platform, restrictions imposed by our financial partners, and the risks we face, that prevent us from working with companies in your industry. For more information, see our List of Conditionally Permitted Activities .
Will Stripe support my business if I remove prohibited items from my offer?
If your registration has already been denied, please provide us with a link to a page that confirms the removal of these products. To do this, you can reply to the email we sent you about these items or use the contact form on our support site .
Adult Content
Adult content is allowed for sale in my region. Why can't I use Stripe?
At this time, there are reasons, including regulatory requirements that apply to Stripe as a payment service provider, restrictions imposed by our financial partners, and the risks we face, that prevent us from working with companies that offer adult content or services.
How do I determine if the services or content I sell are considered adult content?
See our List of Conditionally Permitted Activities for more information. These restrictions apply to any business that offers or sells pornographic or other obscene material (including books, photographs, and other media) that contains nudity or sexually explicit acts; sites that offer sexual services such as prostitution, escorting, pay-per-view pornographic videos, adult live chat, or sex objects (e.g., sex toys); sexually oriented adult video stores and massage parlors; topless bars and strip clubs; and sexual dating services.
Content Creation Platforms
What is a content creation platform?
A content creation platform is a marketplace that hosts or distributes third-party content from multiple creators that are paid by end users. As the host or distributor of that content, content creation platforms are responsible for verifying that their creators comply with Stripe’s requirements (including the Stripe User Agreement and our list of prohibited and conditionally permitted activities ).
Why does Stripe require prior authorization from content creation platforms?
Stripe must ensure that content creation platforms have robust policies and controls in place, including to detect and remove illegal content. Therefore, we collect additional information from these entities to confirm that we can support them. If you are considering using Stripe to support your content creation platform operations, please contact us to discuss.
I operate a platform whose products allow creators to distribute their own content (e.g., through their own website) and get paid for it. Do I need to get prior approval?
No. You do not distribute your customers' content directly and therefore do not require prior approval. Additionally, each of your customers is considered an individual content creator and does not require prior approval. These customers are still subject to Stripe's User Agreement and our list of prohibited and conditionally permitted activities (which prohibits, for example, the sale of adult content) and are monitored by us to ensure compliance.
I am a freelancer and I create content for which I am directly compensated by my own clients (for example, on my own website). Do I need to get prior approval?
No. As long as you sell your own content directly to your customers, without being a platform, you do not need prior approval. You are, however, required to comply with Stripe's user agreement and our list of prohibited and conditionally permitted activities (which prohibits, for example, the sale of adult content) and are subject to monitoring by us to ensure your compliance.
Where can I learn more about Stripe's support for content creation professionals?
Check out this article for a more in-depth look at Stripe's services for creative economy players.
What are the requirements for tipping content creators?
Check out this article which describes the requirements for tipping in more detail.
Financial services
As set out in our List of Conditionally Permitted Activities , we are unable to support many financial services businesses, including investment and credit services, money transfer, bill payment, crowdfunding, e-wallet, cryptocurrencies (which include initial coin offering, mining, and cryptocurrency buying and selling services), and many others.
Gambling companies
Online gambling is legal in my country. Why was my registration application rejected?
While we don’t question the legality of your activities, there are reasons, including regulatory requirements that apply to Stripe as a payment service provider, restrictions imposed by our financial partners, and risks to which we are exposed, that prevent us from working with companies in your industry. Please feel free to review our List of Conditionally Permitted Activities for more information.
My account was closed for a gambling related offense, even though I do not offer such services.
While casinos are the primary focus of gambling, our policies apply to all businesses that offer similar services, such as games of skill (or chance) with cash rewards, lotteries, auctions, sports betting, sweepstakes, etc.
Sale of cannabis
Cannabis is legal for sale in my area. Why can't I use Stripe?
While the possession, consumption, and distribution of cannabis is legal in some regions, it remains illegal in many countries. While we don’t question the legality of your activities, there are reasons we can’t work with businesses in your industry, including regulatory requirements that apply to Stripe as a payment service provider, restrictions imposed by our financial partners, and risks to us.
My product is hemp-based and contains CBD, but is intended for topical use (balm or lotion). Is it covered by the cannabis policy?
Our restrictions currently include any products containing CBD or THC, such as CBD oils or tinctures, cannabis topicals, or services (e.g. massages) using cannabis products. While laws have been relaxed in some countries, Stripe is currently unable to support the sale of these products.
I also sell products that do not contain CBD. Can I continue to process payments for these other products?
Yes. Once you have removed all unsupported items from sale, please let us know so we can review your account. You can do this by replying to the last email we sent you regarding your business being supported, or by contacting us through our support team.
I don't sell marijuana, CBD, or byproducts (such as cannabis oil), but I do provide services to companies in this industry (marketing consulting, dedicated SaaS services, organizing conferences or trade shows, etc.). Can I continue these activities?
You are permitted to provide more than 25% of your marketing consulting or SaaS services to marijuana sellers or producers, or to host conferences or trade shows for this industry, in the following regions exclusively: Australia, Canada, EU, New Zealand and the United Kingdom.
Pharmaceutical companies
How do I determine if my business is considered a pharmacy?
A company is related to an online pharmacy when it is involved in any way in the sale, distribution or marketing on the Internet of products reserved for sale in pharmacies or available only on prescription.
Can my business accept payments for pharmaceutical products through Stripe?
Typically, this is not possible. Stripe does not support payments for prescription pharmaceuticals. This is a highly regulated industry and Stripe is required to comply with the card network policies in place.
Telemedicine company
Does my telemedicine business need LegitScript certification to use Stripe?
Telemedicine companies do not require LegitScript certification, but certain regulatory information and licenses must be submitted to us for verification as part of the registration process. We will contact you if additional information is required.
How do I determine if my services qualify as telemedicine?
Stripe defines telemedicine as synchronous or asynchronous communication with the patient, involving diagnosis or treatment performed during consultations via phone, text, email or video. Information or wellness services that relate to physical and mental health are not considered telemedicine.
Will my business be approved to process payments for telemedicine services?
Stripe reviews each business on a case-by-case basis. Every business model is different, so we need to know more in order to make an informed decision. Telemedicine businesses that want to open a Stripe account need to provide a variety of things, such as their license numbers and details about their processes. Once we’ve made sure your business falls under the telemedicine umbrella, we’ll ask you for all the relevant information required. Based on this information, we’ll determine if your business can be approved.
Tourism
As outlined in our List of Conditionally Permitted Activities , the following tourism sectors present a high level of risk that Stripe, and its financial partners, are unable to assume: travel agencies and vacation clubs, airlines, cruises, timeshares.
Vaporizers and electronic cigarettes
As stated in our List of Conditionally Authorized Activities , we do not currently support businesses involved in the sale of regulated or prohibited products to minors, such as tobacco, e-cigarettes or e-liquids.
GRANT reserves the right (i) to transmit, at its discretion, any information that may be illegal or fraudulent, to the competent authorities, without notifying the User, in particular the amount and number of Grants collected and paid in the event of a declaration of suspicion or upon any request from the tax authorities, administrative authorities and/or competent courts (ii) in the same situations, to take any measure including in particular the sequestration of funds that GRANT legitimately suspects are linked to a potentially illicit or fraudulent activity, the initiation of a KYC Procedure or the mandatory provision of supporting documents or additional information, the suspension of the execution of Grants (issue or collection) or the transmission of funds to the competent authority. If GRANT identifies that Grants (iii) are transmitted to or from Excluded Territories, (iv) characterize, by their repetition or their amount, a fund repatriation operation and/or (v) meet one of the criteria provided for in Articles L. 561-15 and D 561-32-1 of the Monetary and Financial Code, GRANT and its payment service provider STRIPE are required to make a declaration of suspicion to the competent administrative authorities.
The User waives any right or recourse, of any nature whatsoever, which could be recognized or open to him, in any place whatsoever, by reason of the communication by GRANT of this information to the competent authorities, within the limits of applicable law.
Some Services may require an initialization and configuration phase before they can produce results. The acceptance of the Services is tacitly accepted upon receipt of the results of the Services by the User.
The User agrees to cooperate with GRANT in order to enable it to provide the Services and the Solution in accordance with the terms of the GTUA. The User acknowledges that the Services and the Solution can only be properly provided by GRANT with the active collaboration of the User, who must make available in a timely manner the requested information and actions, in particular by entering the confirmation SMS codes and complying with the KYC Procedures.
GRANT is not a party and does not intervene in any way in the relations between Users at the end of or in relation to the Services. It is up to the User alone to organize the management of his Grants.
For the sole purpose of enabling the proper functioning of the Solution and the provision of the Services, the User grants GRANT a personal, non-exclusive, non-assignable and non-transferable license to use the Data, for the duration of the GTUA and throughout the world. The User expressly authorizes GRANT to use his banking data for the purpose of executing the Grants and to provide Services to Users on the basis of these Grants.
Any User may freely receive Grants provided that they provide the bank account to which the Grants and Transaction Fees will be transferred.
Any natural person may scan the CQRL of a User/Recipient at any time using the camera of their mobile phone or any suitable terminal:
The first step is to set the amount of the Grant to be transmitted to the Recipient;
By validating this step, the Issuer has access to a summary page of the Grant, specifying the amount of the Grant and the Transaction Fees and a warning relating to the roaming charges that its mobile telephone operator may charge.
The Grant is a digital content independent of any physical medium. The Issuer must agree to waive its right of withdrawal if it wishes to be able to issue the Grant immediately upon validation of its transaction order.
the Issuer may be required to enter a confirmation SMS code or perform strong authentication (3D Secure or any other technical standard in force).
The Recipient may no longer receive new Grants from the same Issuer after (i) a maximum amount of two hundred and fifty euros (€250) over a period of twenty-four hours (24h) and (ii) a maximum amount of one thousand five hundred euros (€1500) over a period of one month. These ceilings are cumulative and are reset, respectively, after a new period of twenty-four hours (24h) and a new period of one month.
Grant Solutions reserves the right to close the account of any Recipient who has not generated more than €50 in Grants per month over 2 consecutive months.
The Issuer is also charged Transaction Fees when sending the Grant. These Transaction Fees are clearly indicated separately from the Grant before its validation. The Issuer is informed and accepts without reservation that under no circumstances can these Transaction Fees be subject to reimbursement.
Any Issuer may file a complaint with GRANT regarding one or more Grants, in particular due to the misleading or abusive nature or behavior of a Recipient or if all or part of the Grants fall within the prohibited activities provided for in the article "Conditions for issuing Grants". GRANT reserves the right to suspend the payment of any disputed Grant.
The Issuer may cancel the Grant at any time during the procedure by leaving the Application or the landing page to the Solution.
The Recipient may collect the Grants credited to his User Account at any time provided that he provides information in his User Account about the bank account where the Grants will be paid.
Upon first collection, the Recipient will be required to satisfy a KYC Procedure. If the Recipient refuses to follow or does not satisfy the KYC Procedure, the Recipient may still continue with the first collection of the Grant(s) but (i) the transfer will take place after a waiting period of fifteen (15) days and (ii) its User Account will then be temporarily suspended until the Recipient has satisfied a KYC Procedure.
If the Recipient has already satisfied a KYC Procedure, the latter may also proceed with the transfer without having to repeat one, at the discretion of GRANT. GRANT may impose a new KYC Procedure on the Recipient at any time, and in particular upon each change in situation, supporting documents or User Account Data.
The collection of the amount of the Grants is done within a period which can vary from seven (7) to fifteen (15) days, the very first time and then the transfers will be daily from midnight, from the completion of the collection procedure on the Application, with or without KYC Procedure.
The Recipient may no longer receive Grants, from all Users, after a maximum amount of five thousand euros (€5,000) per month (or its equivalent in local currency at the conversion rate applicable on the issue date of each Grant).
In the absence of transfer of the Grant credited to the Recipient's User Account to their bank accounts within a maximum period of five (5) years from its credit, the funds will be automatically transferred to the Caisse des Dépôts et Consignation in compliance with the law applicable to unused accounts and funds.
GRANT may be qualified as an online platform operator by offering on the Solution the connection of several Users with a view to exchanging Grants. In this context, GRANT indicates to you:
The User may download or save a copy of these T&Cs on a durable medium at any time. These T&Cs are accessible from each User's User Account and from the landing pages to the Solution.
The User accepts that his Data, in particular his banking data, may be collected as part of the provision of the Services by GRANT and are transmitted to GRANT's operational service providers, in particular to STRIPE, for the sole purpose of executing the orders and payment transactions requested by the User when he issues or receives a Grant. These operational service providers are subject to regulations guaranteeing a sufficient level of protection as defined in Article 561-7, II, 2° of the Monetary and Financial Code.
The GTUA constitute a contract relating to Services, part of which are financial services; the latter are excluded from the scope of Articles L. 221-1 et seq.
Furthermore, GRANT informs Users that the right of withdrawal cannot apply to Services, which are (i) fully performed before the end of the withdrawal period, (ii) are provided online without material support and whose execution is based (iii) on a specific and prior agreement of the User.
The User acknowledges that GRANT is the full owner of the Solution and the sole holder of the intellectual property rights to the Solution. Therefore, the User acknowledges and accepts that the license to use the Solution, granted to him in the following section of the article, is not an exclusive license and cannot prevent GRANT from granting other licenses to use the Solution to other Users.
The usage rights granted to the User under these GTUA may not have the effect of transferring any property and/or intellectual property rights whatsoever over all or part of the Solution, other than those strictly necessary for the use of the Solution by the User during the term, for the purposes and under the conditions indicated in the GTUA.
The Creation of the User Account by the User entails the granting to the User of a personal, non-exclusive, non-assignable and non-transferable right to use the Solution and the results of the Services for the duration of validity of these GTUA, worldwide. This right of use extends to Updates of the Solution, including for any correction or workaround of an anomaly.
This license excludes any sublicenses to third parties, affiliates or agents of Users.
At all times, you undertake and agree not to:
You agree to comply with all applicable laws, rules and procedures regarding online user conduct and the transmission of technical data. GRANT may terminate your right to access the Solution at any time if you fail to comply with your obligations under these TOS, without prejudice to GRANT's right to claim damages.
Any other use of the Solution and/or the results of the Services than those expressly authorized by GRANT above is prohibited. The license excludes any right of sublicense, reproduction, representation or modification not expressly authorized and which are prohibited pursuant to Article L. 122-4 of the Intellectual Property Code.
The User is prohibited from (i) any temporary or permanent reproduction of all or part of the Solution, by any means whatsoever, (ii) any access or attempt to access GRANT's applications and automated data processing systems, in particular those used to perform the Services, (iii) any decompilation or reverse engineering of the Solution, in particular with a view to creating a similar service, (iv) any interfacing or integration of the Solution with other services or software without the prior written authorization of GRANT, (v) any dissemination, distribution, provision free of charge or for a fee of the Solution for the benefit of another company, the public or third parties (except in the case of simple mention of the existence of the Solution with a hyperlink redirecting to the latter, which clearly states that GRANT is the publisher), (vi) any adaptation or modification of the Solution whatsoever, or (vii) any introduction or attempt at fraudulent or unauthorized introduction into the Solution. The prohibitions in this paragraph apply to any Update integrated into the Solution within the framework of the GTUA.
The User undertakes not to register, for any reason whatsoever (trademark, design and model, etc.) or develop, use or exploit, for any reason whatsoever and in any territory whatsoever, software, products, services, signage or logos that are identical or similar or likely to infringe GRANT's intellectual property rights over the Solution.
GRANT disclaims any liability for any claim, action or claim brought by a third party based on the statements, actions or omissions of a User in violation of these restrictions. The User agrees to guarantee and indemnify GRANT against any damage suffered as a result of a violation of these restrictions by the User or via his User Account.
The User is solely responsible for the Data uploaded, as well as the processing, instructions and procedures that he activates on the Solution. He undertakes not to make use of the Solution and the Services contrary to the law applicable to his activities or to electronic commerce, nor to provide his assistance to such use.
In the event of loading onto the Data Solution contrary to these GTUA or in the event of use of the Solution for purposes other than those authorized by GRANT, GRANT reserves the right (i) to delete the disputed Data in the event of an emergency or threat to the Infrastructure, (ii) to interrupt access to the Solution without delay or notice and (iii) to suspend or terminate the User Account of the offending User. This termination will not give rise to any compensation whatsoever, without prejudice to the damages that GRANT may claim from the User for its actions.
The Solution and its User Accounts are an automated data processing system. Any fraudulent access to the latter is prohibited and punishable by criminal sanctions. As part of an obligation of means, GRANT implements state-of-the-art security measures on the Solution against any unauthorized access to the Solution or any other security breach. Similarly, the User makes its best efforts to ensure the security of its Data and its access to the Internet, including, but not limited to, by implementing firewalls and antiviruses to protect its information system and its Data.
The Parties acknowledge and accept that in the current state of the art, GRANT cannot guarantee continuous availability of the Solution or the Services. GRANT undertakes to make commercially reasonable efforts to provide the User with continuous access to the Solution 24 hours a day, 7 days a week (including Sundays and public holidays), with the exception of periods of planned maintenance, unavailability for security reasons, events beyond its control that may create interruptions or disruptions to services in whole or in part, or suspension of access to the Solution due to the User's breach, under the conditions set out in these GTUA. These cases of suspension of access to the Solution will not be taken into account when assessing availability.
Consequently, GRANT cannot in any case ensure the permanent and optimal availability of the Solution, and cannot be held responsible when these difficulties of access or interruption of the Solution result from disruptions of the User's internet connection or any problem related to the User's internet access providers. GRANT declines all responsibility in the event of unavailability of the Solution and provides the Solution as is, without warranty of any kind, including express or implied warranties or obligations of quality, suitability for needs or any other warranty - within the limit of what is authorized by applicable law and the warranties offered within these GTUA.
GRANT will take commercially reasonable measures available to it to limit or resolve interruptions or disruptions of service to the Solution.
The Solution and the Data are hosted on the Infrastructure of GRANT's hosting providers, where they are subject to regular backups. The User expressly grants GRANT and GRANT's subcontracted hosting providers a personal, non-assignable and non-transferable right to reproduce the Data on the Solution as well as for the provision of the Services, to the exclusion of any other use or transfer, for the duration of the GTUA and worldwide. This license includes the right to grant the same rights to GRANT's hosting provider. The Solution and the Services do not include any Data monitoring or cleaning services, the integrity, legality and use of which remain the sole responsibility of the User. GRANT does not make any use or reproduction of the Data that is not strictly necessary for the provision of the Solution and/or the provision of the Services.
In accordance with Article L. 122-6-1, 2° of the Intellectual Property Code, GRANT reserves the right to correct Anomalies and publish Updates. Consequently, the User is prohibited from any corrective and/or evolutionary maintenance of the Solution. Where applicable, the price of the Maintenance is included in the Transaction Fees.
The User acknowledges that software is never free of defects. Subject to the other provisions of these GTUA, GRANT does not guarantee that the Services or the Solution will be free of Anomalies. In the event of an Anomaly affecting the Solution, the User may inform GRANT from the application by detailing the circumstances of the Anomaly. GRANT will make an initial assessment of the reported incident in order to determine whether it is an anomaly attributable to the Solution or an incident caused by external factors such as the Data, the information system, the connection or the user's network. If the cause is not attributable to the Solution, the incident is excluded from Maintenance.
GRANT provides Corrective Maintenance on a best-efforts basis. User acknowledges that the time required to correct Anomalies may vary depending on the specific circumstances of each Anomaly, including, without limitation, the nature of the incident, the extent and accuracy of the information available about the incident, and User's level of cooperation and responsiveness in providing the documents, information, access and support reasonably required by Provider to achieve resolution of the Anomaly.
GRANT provides Evolutionary Maintenance as part of an obligation of means. Updates are published according to GRANT's product roadmap and do not include specific requests from the User. They are automatically deployed on the Solution without functional regression for Users.
In accordance with Articles L. 217-21 et seq. of the Consumer Code:
Users cannot oppose or prevent an Update of the Solution, the timeliness and implementation of which are the exclusive responsibility of GRANT: if they refuse the Update, this leads to the termination of the GTUA by the User. Updates do not include the update of third-party software interconnected with the Solution or the upward compatibility of the Solution due to an update of such software.
The User acknowledges and accepts that the Evolutionary Maintenance takes place at least two (2) hours per week. In the event of a major Update (new version of the Solution), GRANT will give one business day's notice to Users. Any implementation of an Update on the Solution may result in a temporary and planned unavailability of the Solution. Updates do not constitute a failure by GRANT to make the Solution available and in no case can the User claim a refund due to the unavailability caused by the Evolutionary Maintenance.
In any event, GRANT cannot be held liable and will not be liable for the Maintenance of any Anomaly resulting from (i) use of the Solution by the User that is not in accordance with its intended purpose, its Documentation or GRANT's recommendations, (ii) hardware or software failure of one or more elements of the User's system or network, (iii) failure, slowdown or congestion of the User's electronic communications network or any other force majeure event affecting GRANT or its subcontractors, (iv) the configuration of the User's information system, including that of its terminals, infrastructures or workstations, or the format or content of the Data posted online by the User in the Solution, (v) the User's refusal to cooperate fully with GRANT in resolving the Anomalies, (vi) incompatibility between the Solution and new third-party hardware or software implemented by the User, (vii) contamination by a computer virus of the User's information system. the User or Data uploaded by the User in the Solution, (viii) an act of hacking or fraudulent intrusion into the User's information system, (ix) intervention by a third party on the Solution without authorization from GRANT, (x) a breach by the User of the restrictions in the "Restrictions" article and (xi) more generally, any voluntary act of degradation, maliciousness, sabotage by the User or a third party or deterioration due to any force majeure event.
The creation of the User Account, the use of the Solution and the Services are provided in return, when the Grants are paid between Users, for the collection of the Transaction Fees. Where applicable, the Issuer undertakes to pay the price of the Transaction Fees provided for, which is deemed to include the price of the services provided as well as the fee for using the Solution.
Transaction Fees are calculated based on a fixed amount per Grant, to which are added (i) the fees proportional to the Grant requested by STRIPE and (ii) the operating costs of GRANT. Depending on the territories from which the Services are performed (place of collection of the Grant) and where the bank account that the User has linked to his User Account is domiciled, these Transaction Fees may vary in a non-discriminatory manner for all Users. In any event, the Fees are revisable at any time, from their notification to the User when he logs into his User Account.
Using the app is free. A transaction fee of €0.30 + 5% is applied to tip payments (excluding VAT) to cover transfer costs. An administrative fee of €2.99/month will apply, except for the first month.
Furthermore, the User is expressly informed that additional costs may apply in the following cases:
Grants and Fees are expressed in euros or any other currency offered by Stripe and Grant Solutions, net and without discount, and include the applicable value added tax. In the event of termination of the GTUA, GRANT cannot reimburse Grants already issued and will not be able to pay Grants that have not yet been collected by the User, which the latter acknowledges.
Grants and Fees are payable within 24 hours, by secure payment via our service provider STRIPE .
GRANT guarantees the substantial conformity of the Solution with its Documentation for a period of twenty-four (24) months from the creation of the User Account. Within the limits of applicable law, GRANT does not guarantee the accuracy or sincerity of the result of the Services, which depend entirely and entirely on the Data provided by the User, and declines any liability or guarantee in this regard. In the event of a failure to comply with this conformity, the repair or replacement of the defective component of the Solution is carried out, at no cost to the User, under the same conditions as Maintenance.
GRANT warrants that it has the intellectual property rights and authorizations for the Solution. Consequently, GRANT agrees to defend and indemnify the User for damages related to claims, lawsuits or convictions brought by a third party alleging that the Solution infringes an intellectual property right, provided that the User immediately notifies it in writing of the existence of the lawsuit, makes a request for its defense, provides its full cooperation in said defense and does not compromise without having first obtained the written agreement of GRANT. This warranty does not apply to uses of the results of the Services or to components under open source license.
To the extent that GRANT acknowledges that the disputed component of the Solution is infringing, it may, at its option and expense: (i) modify it so that it is no longer infringing, (ii) replace it with a non-infringing component with broadly equivalent functionality, or (iii) obtain the usage rights so that the User can continue to operate the Solution in accordance with the terms of the GTUA. Failing this, GRANT may terminate the GTUA and will reimburse any amount paid in advance by the User for the current term remaining from the effective date of termination, as exclusive compensation.
For its part, the User provides GRANT with the same guarantee on its use of the Solution and the results of the Services. The User holds GRANT harmless against any claim, prosecution or conviction resulting from allegations by a third party based on illicit, misleading or more generally harmful use of the results of the Services or on an infringement of intellectual property rights, on facts or allegations of money laundering, corruption, financing of terrorism, unfair competition, invasion of privacy, data protection, business secrets and any contractual, legal or regulatory obligation of confidentiality due to the User's use of the Solution and/or the results of the Services.
To the extent permitted by applicable law, GRANT excludes any warranty other than those specified above. In particular, GRANT does not guarantee (i) that the Solution or the Site are compatible with the User's information system and/or the formatting of the User's Data on a permanent basis, GRANT having no control over these, which the User acknowledges, and (ii) that the Solution will be error-free, which leads GRANT to offer Maintenance, the price of which is included in the Transaction Fees. GRANT excludes any warranty for the open source components integrated or used in conjunction with the Solution, which, where applicable, are bound by their respective open source licenses.
The Solution is provided under a general obligation of means. GRANT shall terminate any unavailability of the Solution within commercially reasonable timeframes and shall not be held liable in the event of failure of electronic communications networks, slowdown or congestion of the Internet or the User's network, contamination by a computer virus, act of hacking, fraudulent intrusion or unauthorized access or intervention by a third party, and more generally any voluntary act of degradation, maliciousness, sabotage or deterioration or in the event of any other case of force majeure impacting GRANT or its subcontractors.
Each Party assumes its liability under common law. As an APSP, GRANT may provide the Services by relying on the exchange of Grants on the services of STRIPE, under the responsibility of STRIPE.
By express agreement between the Parties and within the limits of applicable law, the liability incurred by GRANT in the event of a breach of its obligations proven by the User, all damages combined, is limited to an amount equal to the Transaction Fees actually collected during the six (6) months preceding the date of occurrence of the damage or, if the User has been registered for less than six (6) months, to the amount of the Transaction Fees actually collected by GRANT for the contractual period elapsed on the date of occurrence of the damage. This limitation is stipulated with regard to the prices and fees agreed and is part of the economic balance of the GTUA.
In any event, the User is solely responsible for the accuracy, sincerity and relevance of the Data transmitted to GRANT as well as for its use of the Services and the Solution and undertakes not to use the Services and/or the Solution in a manner contrary to applicable law, in particular the law relating to unfair competition, business secrets and the rules specific to its sector of activity, nor to provide assistance to such use. The User acknowledges and accepts that it makes its own backups of the Data that it uploads to its User Account and GRANT declines all liability in the event of loss of the Data duplicated on it.
Similarly, GRANT cannot be held liable under any circumstances for indirect damages suffered by the User or third parties (including in particular any loss of business, customers, prospects, commercial or financial loss, damage to image, loss of earnings, etc.) resulting from the provision of the Services and/or the use of the Solution and the results of the Service, even if GRANT was warned or could reasonably foresee said damages.
It is also the responsibility of each Party to take out the insurance policies necessary for its activity and its products. It is recalled that GRANT's contractual liability cannot be incurred if damage occurs in the event of a breach of the "Restrictions" and "Maintenance Exclusions" articles of the GTUA. Similarly, under no circumstances shall GRANT be liable in the event of a request for temporary or permanent interruption of the Solution, the Site or the Services emanating from an administrative or judicial authority, and more generally in the event of a breach, negligence or intentional fault of the User or in the event of intervention by a third party not under the control of GRANT.
The User may terminate the GTUA at any time.
In the event of a breach by the User of the articles "Conditions for the provision of Services", "License to use the Solution", "Restrictions", "Maintenance" and "Financial conditions" of the GTUA, as well as in the event that the User infringes GRANT's intellectual property rights, GRANT reserves the right to suspend the Services and/or the license to use the Solution, and to terminate the GTUA without notice or compensation, solely due to the non-performance, deemed sufficiently serious by the Parties, which the User acknowledges.
For any other breach of the GTUA, the non-breaching Party shall send a formal notice by registered letter with acknowledgement of receipt to the breaching Party mentioning this termination clause, the breach(es) invoked and the indication of a period of thirty (30) days from receipt of the formal notice for the breaching Party to comply, failing which the termination shall be acquired. In the absence of compliance at the end of the period, the GTUA shall be deemed terminated automatically and without compensation, upon simple notification by the non-breaching Party to the breaching Party by any means.
In the event of termination of the T&Cs due to the User's breach, all amounts paid shall remain acquired by GRANT and/or the Recipients. Termination shall take effect after the balance of the User Account with which the User is possibly credited has been paid into his/her bank account, if necessary after the passage of KYC Procedures.
The User must stop using the Solution in relation to his Data and in particular, stop using the results of the Services on any communication or promotional media or accounting document. He will no longer be able to scan Grants or collect their amounts. Upon request, GRANT undertakes to send a copy of all Data in standard format in their latest state on the date of the request. GRANT undertakes not to keep any copy of the Data from the end of the CGUA outside of its legal obligations.
The Parties expressly acknowledge that the conditions of the GTUA which, by their nature, continue to apply after its expiration or termination, will remain in force and in particular the provisions of the articles "Definitions", "Financial conditions", "Guarantee", "Liability", "Confidentiality" and "Miscellaneous".
As STRIPE Agent, GRANT may be considered an employee of its agent STRIPE (the payment service provider) and must therefore comply with the same obligation of professional secrecy on transactions and data relating to transactions carried out by the issue and collection of Grants. The Solution, the Services, the Data (in particular the payment data) and the Grants of each User constitute confidential information for the Parties.
GRANT may communicate confidential information to its subcontractors in compliance with applicable law and this confidentiality obligation. GRANT concludes any appropriate confidentiality agreement with these providers before any transmission.
Each Party undertakes to (i) keep confidential all information it receives from the other Party, (ii) not disclose the other Party's confidential information to any third party and (iii) use the other Party's confidential information only for the purpose of performing its obligations under the GTUA. A Party's confidentiality commitment lasts as long as the other Party intends to keep its information confidential, except in the event of a request for transmission from a legal or judicial authority.
Notwithstanding the foregoing, neither Party shall have any obligation with respect to information that (i) has become publicly known, or (ii) was independently developed by the receiving Party, or (iii) was known to the Party without an obligation of confidentiality prior to its disclosure, or (iv) was rightfully received from a third party without breach of confidentiality, or (v) is required to be disclosed by law or by order of a court (in which case it shall be disclosed only to the extent required and upon written notice to the providing Party).
The Parties' confidentiality obligations shall remain in force for the entire duration of the GTUA and for a period of five (5) years after the termination of the GTUA. At the termination of the GTUA, each Party shall return all copies of documents and media containing confidential information of the other Party, unless there is a legal obligation to retain them duly notified to the Party to whom they belong.
Personal Data is collected by GRANT and is processed for the purpose of enabling you to access and use the Solution, either directly when the data subject uses the Solution from the Applications or the landing pages to the Solution, or indirectly when a User transmits Personal Data on the landing pages to the Solution or on the Solution.
GRANT keeps track of Users' connections to the Applications. In addition, GRANT may track Users' navigation within each Application and the pages leading to the Solution using cookies. When you access and use the Solution via these, cookies are installed on the device you use to browse.
A cookie is a text file downloaded to your device when you browse. Its purpose is to collect information about your use of the Solution and to provide you with the features of the Solution and/or a better user experience of the Solution by exchanging information between GRANT and your terminal equipment. Some cookies are temporary in nature and limited to a browsing session; they are all deleted when you close the browser window. Some cookies remain on your device for a certain period of time after you close your browser session, during which time they will be activated each time you use the Solution.
Some cookies are necessary to provide the Solution; others are optional.
The GTUA constitute the entire agreement between the Parties relating to the provision of the Services and the use of the Solution. As such, the GTUA cancel and replace all previous documents concluded between them in this regard.
The Parties are deemed to be independent contractors and neither Party shall be deemed to be the employee or agent of the other. Nothing in the TOS shall be deemed or shall be construed as establishing a partnership or joint venture between the Parties or as establishing a Party as the representative or agent of the other Party.
GRANT may subcontract all or part of its Services (in particular to its hosting provider) but remains responsible for all services subcontracted by it. The User may not assign or transfer his User Account to a third party in any way without the express agreement of GRANT.
In the event that one or more provisions of this Agreement are deemed null, inapplicable or unenforceable by any competent jurisdiction, the other provisions of this Agreement shall remain valid unless otherwise provided by said jurisdiction. The Parties agree that in such event, they will negotiate in good faith replacement provisions that will be consistent with the initial intention of the Parties.
GRANT shall not be liable for any cause whose generating event originates from a case of force majeure, including if such a case of force majeure affects one of its subcontractors, as well as for any event beyond its exclusive control. In the event of force majeure, the obligations of the Parties shall be suspended for the duration of this cause. Expressly, cases of force majeure shall be considered those usually retained by the case law of French courts and tribunals. Initially, cases of force majeure shall suspend the execution of the GTUA. If the case of force majeure continues for more than three (3) months, these GTUA shall be terminated upon notification by registered letter with acknowledgment of receipt sent by one of the Parties, unless otherwise agreed between the Parties.
GRANT employees assigned to the execution of the GTUA remain under the full and exclusive responsibility of GRANT, which alone is authorized to send them instructions. GRANT undertakes to provide the User, upon request, with the information and certificates required by law in social and tax matters.
The fact that one of the Parties does not avail itself of a commitment by the other Party to any of the obligations referred to herein may not be interpreted for the future as a waiver of the obligation in question.
In the event of a dispute, the User undertakes to contact GRANT as a priority in order to attempt to amicably resolve any dispute that may arise concerning the execution of the GTUA and the provision of the Services.
In the absence of an amicable agreement or in the absence of a response from GRANT within a reasonable period of one (1) month, the Consumer User within the meaning of the introductory article of the Consumer Code has the possibility of contacting, free of charge, if a disagreement persists, a mediator registered on the list of mediators established by the Consumer Mediation Evaluation and Control Commission in application of Article L. 615-1 of the Consumer Code, namely:
The mediator is responsible for recommending solutions to the dispute and makes a decision within two months of being notified. The mediation procedure is free of charge for the User, who nevertheless retains responsibility for his own costs, in particular his travel expenses or costs related to the remuneration of the counsel he chooses to retain.
Furthermore, the User who is not satisfied with the mediator's decision may refer the matter to the competent court at the end of the mediation procedure under the conditions set out in the article "Applicable law and jurisdiction". The findings and statements collected by the mediator may not be produced or invoked in the remainder of the procedure without the agreement of the Parties.
For any complaint relating to the proper functioning of the payment system implemented by STRIPE and used by the Solution, the User may contact STRIPE directly to make a complaint in accordance with its general conditions available here , in particular with regard to the time limits here .
These General Terms and Conditions are governed by French law.
The Parties shall make their best efforts to reach an amicable resolution of any dispute arising out of or in connection with the GTUA. If the Parties fail to negotiate an amicable agreement to resolve the dispute in question under the mediation conditions provided for in the “Mediation” article of these GTUA, each Party shall resume its freedom of action.
In the event of failure of mediation and except in the event of application of a rule of public policy, any dispute relating to the GTUA and the use of the Solution is subject to the exclusive jurisdiction of the courts within the jurisdiction of the Paris Court of Appeal, even in the event of multiple defendants, appeals for a guarantee, interim proceedings, summary proceedings or petitions.
The GTUA contains three Annexes:
Appendix 1. Privacy Policy
Appendix 2. Cookie Policy
Appendix 3. Conditions of use of the site (GCUS)